66cuci Privacy Policy — Malaysia Personal Data Protection

Introduction

At 66cuci, we understand that your privacy matters. We are committed to protecting the personal information you entrust to us and ensuring that every piece of data is handled with the utmost responsibility.

This Privacy Policy applies to all members and visitors of the 66cuci platform. It covers all aspects of the collection, use, storage, and protection of your personal data when you interact with our services, including when you register an account, make a deposit, play games, or contact our support team.

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and consumer protection guidelines set by local authorities. We also adhere to international security standards to ensure your data remains protected at all times.

Information We Collect

To provide you with a secure and personalised experience, 66cuci collects certain types of personal and technical information. All information collected is for legitimate purposes and is clearly described below.

A. Account Registration Information

• Full name as shown on your official identification document
• Date of birth for age eligibility verification
• Active email address
• Mobile phone number registered in your name
• Current residential address
• Encrypted passwords (we do not store passwords in plain text)

B. Financial Information

• Bank account details for deposit and withdrawal purposes
• Deposit and withdrawal transaction history
• Payment method used (FPX, e-wallet, etc.)
• Payment verification details

C. Verification Documents (KYC)

• Copy of identity card (MyKad) or valid passport
• Proof of current address such as a utility bill or bank statement
• Selfie or photo with identity document (if required)

D. Technical & Usage Information

• IP address and approximate geographic location
• Device type, operating system, and web browser used
• Platform activity logs including games played and session duration
• Cookie data and similar tracking technology
• Communication records with the customer support team

Purpose of Data Collection

We only collect information that is strictly necessary to operate the platform safely and efficiently. Every piece of data collected has a clearly defined purpose and will not be used beyond the scope stated below.

• Identity verification and eligibility: Ensuring all members meet the minimum age requirement and preventing multiple account ownership.
• Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
• Fraud prevention and anti-money laundering: Identifying and blocking suspicious activity to protect all platform users.
• Customer support: Enabling our team to assist you more effectively when you contact us.
• Service communications: Sending important notifications related to your account, transactions, and platform updates.
• Platform improvement: Analysing usage patterns to improve the overall user experience.
• Legal compliance: Meeting reporting obligations and regulatory compliance requirements set by the authorities.

Data Sharing

66cuci does not sell, rent, or trade your personal information to third parties. However, in certain limited situations, we may need to share your data with the following parties:

• Payment processors: Transaction information is shared with trusted payment service providers to facilitate deposits and withdrawals. All our payment processors are bound by strict confidentiality agreements.
• Technology service providers: We work with cloud infrastructure and IT service providers that help operate the platform. They are only permitted to access data necessary for their specific tasks.
• Regulatory authority: When required by law or by a lawful directive from the relevant authorities, we will disclose the necessary information to government agencies or regulatory bodies.
• Law enforcement: In the event of a legitimate criminal investigation or court order, we may be required to disclose certain information to the authorities.

In all of the above situations, we only disclose the minimum information necessary and ensure that the receiving parties are bound by equivalent confidentiality obligations.

Data Storage & Security

The security of your data is our priority. We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• 256-bit SSL encryption for all data transferred between your browser and our servers.
• Passwords are stored using strong hashing algorithms — we do not store passwords in plain text.
• Two-factor authentication (2FA) is available for all accounts as an added layer of security.
• Our servers are protected by firewalls and intrusion detection systems operating 24/7.
• Regular security audits conducted by independent cybersecurity expert teams.
• Employee data access is restricted on a least-privilege basis — only staff who need it can access specific data.

Cookies & Tracking Technology

66cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as interface language and display settings for your convenience.
• Analytics Cookies: Helping us understand how members use the platform so we can continuously improve our services. This data is collected in aggregate form and does not identify individuals.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of our platform after a cookie notice is displayed is considered your consent to the use of those cookies.

Your Rights as a User

Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data that we hold:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, particularly for marketing purposes.
• Right to Object: You may object to the processing of your data for certain purposes that are not required by law.
• Right to Data Portability: You may request that we provide your data in a portable format.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days.

Data Retention

We retain your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. Retention periods vary by data type as outlined in the table in Section 2.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be associated with you. The data deletion process follows industry-standard security procedures to ensure data cannot be recovered.

Child Protection

The 66cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that personal information of someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you become aware that a minor has registered on our platform, please notify us immediately.

Privacy Policy Changes

66cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered members via email or in-platform notifications at least 7 days before changes take effect.
• For significant changes, we may request your consent again.

Continued use of the 66cuci platform after any policy changes take effect will be considered your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our team via:

• Live Chat: Available on the platform 24 hours a day, 7 days a week for immediate response.
• Email: [email protected] — we respond within 24 hours on business days.
• WhatsApp: Number available in the platform's support section.

We value every piece of feedback and take all privacy-related inquiries seriously and professionally. If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Department of Personal Data Protection.